Not happy with your order? No stress.
What you need to know regarding our Return Policy: This return policy outlines the conditions under which items can be returned. Customers must return items within 7 days of the original purchase date. If an item is ordered and not collected within this period, it becomes non-returnable. To initiate a return, there must be a valid reason, and the item must be in its original, unused condition with intact packaging. Items generally are not eligible for return unless they are damaged upon receipt. It's essential to check and confirm the condition of all items at the time of collection to ensure any issues can be addressed promptly.
If you experience any issues with your order within the 7-day period, you can contact the Boujee Hare team with your order number and we'll guide you through it via email at boujee.hare@outlook.com during business hours, Monday through Friday from 9 AM to 5 PM. If you're eligible for a return or refund, your request will be escalated to Ikhokha, the third-party payment carrier. Refunds typically take 7-14 business days to process, and a 15% fee will be deducted to cover administrative and third-party fees.